Mews Expands Payment Options for Hoteliers

Hospitality point-of-sale specialist Mews is adding multicurrency processing for hotel operators in the United States and Canada, a feature that has been available to European hotels for 14 months. Demand for hotel rooms is forecasted to pick up in the United States this year and next.

The multicurrency service enables international travelers to pay in their home currencies and see the transaction in their credit card statements in that currency. It’s live now for online payments and is expected soon for in-person transactions, according to Mews.

Mews’ multicurrency service works by allowing the customer to choose to pay in their home currency, with the total payment, including a fee for the conversion, added to the balance. Part of that conversion fee is retained by Mews and the payments provider, while the hotel operator keeps the rest of the payment and a portion of the conversion fee.

A Mews blog post from a year ago showed the multicurrency fee of 3% for online transactions and 4% for in-person transactions, with the property retaining 1% of that fee. This fee structure has allowed the 5,000 European hotels offering the multicurrency option to generate enough revenue to offset part of their Mews subscription costs.

They report median offsets range from 2% to 10%. This could be good news for hotel operators, given that one forecast shows 2026 U.S. hotel demand could increase over 2025 and by 1% in 2027 over 2026.

Mews also released recurring payments and accounts receivable capabilities, which could help properties offering extended stays, co-working spaces, or membership-based services avoid missed or delayed payments.

The recurring payments component automates the collection of payments without manual triggers, once a hotel has set a payment plan with the user. Already, more than 100 properties have used the service and created more than 16,000 payment plans.

The accounts receivable feature can expedite the collection process for stays that are invoiced, by automating invoice issuance, payment reminders, collection, and reconciliation within the Mews platform. This service is currently available only for hotels in Euro-based markets, though additional currencies are planned in 2027.